COVID 19 + POLICIES

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Effective June 15, 2021, vaccinated guests can visit without a mask. Should you choose to do so, please show a completed vaccination card to our front desk team or your service provider.  This is all new to us and considering our close work environment, please help us out by remembering your card.  Hopefully things will continue to improve and we can loosen this rule very soon.  Unvaccianted guests, please wear a mask.

WHAT TO EXPECT FROM US

(new policies and salon improvements)

– New HEPA air filters on HVAC system and fresh air flow in the salon.

– All staff members are Barbicide COVID-19 certified.

– Cleaning of all stations, tools and surfaces in accordance with CDC and OSHA standards, as always.

– Capes and towels are washed and dried hot to the touch between each guest, as always.

– Guest flow management to maintain one to one stylist to guest ratio.

WHAT WE EXPECT FROM YOU

  • Masks are optional for vaccinated staff and guests (we will ask to see a vaccination card at our discretion)
  • Masks will be required for unvaccinated staff and guests.
  • If you arrive without a mask and full fax card, we will provide a disposable one for you.
  • If you want to limit your appointment time and chose to skip shampoo services, you must arrive with clean, dry hair.
  • Please wash your hands upon arrival.  Your stylist will escort you to our wash station.
  • Please come to the salon alone.  No additional guests or children at your appointment.
  • Apple Pay preferred, credit cards that tap or dip can be used too.    Gratuities can be left via Venmo or Square.  No change will be available. There will be no cash or checks accepted.
  • Please use a common sense approach to health and wellness.
  • Until further notice, Children’s Haircuts will not be available.

 

 

Late/Cancellations:

If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used.

Exchanges:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.

Payments:

Southpaw accepts payment by Apple Pay or Credit Card only.  No cash or checks will be accepted.